Patient
Experience Ambassador Program Overview:
St Joseph’s
Emergency department is the front face of the hospital’s community. We serve
over 50,000 patients at the Emergency Center each year. Our mission is to embrace the whole person,
in mind, body and spirit and to serve all people with dignity. The Patient Experience Ambassador serves as a
link between the patient and clinical staff as well as the families in clinical
staff. They are trained to assist
patients in non-clinical tasks to ensure adequate and timely communication; to
ensure comfort; and to alleviate fear and anxiety. The ultimate goal is to ensure that
Emergency Center patients leave with an understanding of their care and the
follow ups required ensuring continued healing.
The Patient
Experience Ambassador is a key member of the Emergency team. The success of our patient’s journey is
dependent on how successful we are with each interaction at each step of the
Emergency Center journey.
We are
looking for mature, dependable students who can commit to 4 hours a week for
six (6) months. The student cohort
will be asked to attend an all day Saturday training led by a
multi-disciplinary team.
If interested,
please call or email Teresa Reyna, Director of Service Excellence and ask for
an application.
Teresa
Reyna |Director of Service Excellence
Carondelet
St Joseph’s Hospital
350
N. Wilmot Road | Tucson, AZ 85711
Office: 520-873-3745
No comments:
Post a Comment